Warranty Information
  1. WARRANTY

    1. Twenty four months for the mobile phone, and twelve months for any fixed internal battery;
    2. Six Months for out of box batteries and other accessories:
    3. Warranty period starts at the time of the original purchase of the Product by the first end user. The buyer must retain the Sales receipt for proof;
  2. OUT OF WARRANTY

    1. Any repair or replacement of a Product that does not fall within the terms of the warranty will be considered to be an out of warranty service (“OoW Service”). All fees and costs for OoW Services will be invoiced directly to the Customer.
    2. Upon receipt of the Product and duly filled Customer Return Form XOR will promptly investigate the defect and make a repair estimate for Customer’s approval. No OoW Services shall be performed without acceptance by the Customer and Customer will always be charged only the amount of the approved repair estimate.
    3. Customer is responsible for transport of the Products at its risk and cost to XOR. XOR is responsible for the return of the Product at its risk to Customer, the costs of the transport shall be charged to the Customer in addition to the OoW fees and any importation and exportation procedures and costs are responsibility of the Customer.
    4. Products will be returned unrepaired to the Customer in the lack of such repair estimate approval and payment within 8 weeks from the date of XOR sending the repair estimate to the Customer.
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